Terms & Conditions

PAYMENT/CONDITIONS/WARRANTY

PAYMENT:
We accept PayPal, Bank Deposit or Cash/Credit card on pickup from warehouse only.

CONDITIONS:
The winning buyer has 5 DAYS to pay only!!! Failure to communicate or pay, will mean the item will be re listed and will result in an unpaid strike against your account.

IT IS THE BUYERS RESPONSIBILITY TO REQUEST A FREIGHT QUOTE PRIOR TO PURCHASE.

WARRANTY:
- All products come with a one year standard warranty (some with extra, conditions apply). Please contact us for any further enquiries.

- Misuse or incorrectly installed items will not be covered.

All goods returned under the usual warranty are found to not be defective, we reserve the right of reimbursement by you for retrieval or postage costs incurred by us in relation to the goods, and a re-stocking fee equal to 20% of the purchase price of the good paid (being our estimate of our reasonable costs incurred as a result). In such cases, you agree that we may hold your goods until such payment is received by us.

 

Where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible introduction by insects, pests or other foreign bodies.

 

All warranty claims must be directed through Customer Service. Please do not return or post items before obtaining instructions from Customer Service - if you do, there is a risk that your returned item may not be identifiable and your claim may not be accepted. In order to make a claim, please be prepared to provide Customer Service with:

1. Details of the defect or damage in relation to which you are making a claim under the warranty;

2. Photographic evidence of the defect or damage, where applicable;

3. Your eBay user ID or any other proof of purchase;

4. Any other details we may need to process your claim;

5. All communication must be done via eBay.

 

If you are entitled to make a claim under this warranty, Customer Service will provide you with instructions as to how the goods are to be returned at our expense (you will either be reimbursed for standard postage or, for larger items, we will organise a courier to collect the item). Unless otherwise required by law, you will bear any other costs incurred in making a claim under this warranty.

RETURNS/EXCHANGES
Returns Accepted -

- Customers will pay postage costs for the return of the goods

- There will be 20% restocking/handling fees applied for all returned goods for customers with remorse or change of mind. (Please check the details in the warranty section)

- Returned goods must be in its original factory packing condition with proof of purchase and must be returned within next 7 days.

- All goods are inspected on return prior to refunding/exchanging.

 

- Under no circumstances exchanges will be offered for discontinued items, special non stocked items, special orders e.g. spa baths, stone tops, heated towel rails, custom made (restocking/handling fee of 20% may apply).

SHIPPING/PACKAGING/DISPATCH
Welcome to RENOLINK, your home renovation warehouse.

As you may have noticed we do not use an automated online freight calculator due to our wide range of products and various different sizes, instead we will manually calculate the best freight charges for you.

Should you be interested in any of our excellent products, please email or contact us prior to purchasing for a quote.

Please include product description, suburb, postcode, and a contact number.

Emails are usually replied within usual trading hours. It takes 2-6 working days to deliver on the major metropolitan/city areas. It takes 3-12 working days to deliver to WA, NT, TAS and some regional/remote areas. Our freight Company does not deliver items to Parcel Lockers/PO Boxes.

Please note: All items sold will only be held for 3 days unless a deposit or full payment has been made.

Please be advised, unless otherwise arranged with RENOLINK, the charge of delivery is on the condition that yourself or someone on behalf of you will be available to sign for goods upon delivery and to assist the driver unload large / heavy items.

All deliveries are unloaded to the main entrance of the building/house.
In the case of no one being available on time of delivery, an extra charge will need to be paid for prior to re-delivering the freight.

PACKAGING:
RENOLINK will pack your order to the best of our abilities. For most local or interstate deliveries, goods are usually packed on a skid or pallet.

DISPATCH:
Please be advised delays may occur from time to time as some products might need to be ordered or may be bulky and fragile were extra care and packaging will be necessary in order to prepare item for transport.

Transport companies may also delay deliveries according to weather conditions.

PLEASE ALLOW EXTRA TIME FOR DELIVERY.