ACL Warranty Terms and Conditions
ACL WARRANTY TERMS AND CONDITIONS
Should any warranty claim be made and attended to by a ACL authorised Service Agent and that in the opinion of the Service Agent or ACL, the problem was from faulty installation or use of the products in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which ACL is responsible. ACL reserves the right to charge a service fee for each service staff attending the Owner’s premises where products have been installed.
As part of ACL’s commitment to continuous improvement, ACL reserves the right to make changes to its Products at any time.
ACL requires adequate access to products, fittings and fixtures to undertake warranty repairs. ACL will not be responsible for any consequential damage or costs where adequate access to product fitting & fixtures is not accessible.
Consequential Loss
To the extent permitted by law, ACL will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any consequential loss of any kind caused by any defect in the product or components.
• The ACL’s obligations under warranty are limited to the repair or replacement of any products which are defective through faulty workmanship or materials at ACL’s option.
• ACL will not be liable for any consequential damage or costs where products do not have adequate accessibility.
Warranty Exclusions
1. Failure to provide proof of purchase or equivalent document.
2. If:
• Products are not installed by a licensed plumber.
• Products are not installed in accordance with the manufacturer’s installation instructions.
• Products are not installed to relevant National Standards and State Regulations.
• Water pressures and or temperatures that exceed stated limitations as per the products installation instructions. Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet other than a fire service outlet within a building for new installations.
• Isolation stop taps are not fitted as stated on manufacturer’s installation instructions.
• Fitting of non-approved products such as aerators or flow regulators, and other devices, e.g. Water filters.
• Products used for incorrect applications, non-potable water etc.
• Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt, corrosion and excess water pressure).
• Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc.
• Damage to finishes by adhesives, sealants etc.
• Damage to finishes which arise from installation or post installation use.
• Failure to follow manufacturers' care and cleaning instructions.
• The warranty work is limited to the pre-approved scope of work. Additional work will require authorisation from ACL Company.
NOTE: It is the installer/consumer's responsibility to ensure:
• Product is not damaged prior to installation.
• They are happy with their purchase.
• The product has all of its components.
• Required maintenance is performed.
Warranty Period
Subject to the warranty exclusions, ACL warrants that the below products which are provided for any consumers who use the products manufactured by ACL in any residential home will be free from defects of materials or workmanship for the periods specified below (with each of the below periods commencing on the date of purchase or, for new buildings, the date of handover). Note: These warranty periods apply only to products purchased after 1st Jan 2022.
1. ACL Warranty Periods: Residential
# Where under this warranty we repair or replace a product or part, the warranty applicable to the repaired or replaced product or part runs from the date of original purchase.