Baiachi Terms and Conditions

Product Warranty Contact Details All BAIACHI Products vary from a minimum 12 month to a lifetime product warranty. Should any of our products not perform to your satisfaction and/or for product specific warranty periods, please contact BAIACHI office on 02-9742 1834 or admin@baiachi.com.au.

To make a warranty claim, the following documentation must be emailed to BAIACHI
Australia PTY LTD
• Name/model of product and photographs of the issue (if available)
• Proof of purchase and /or Proof of installation (by a licensed plumber)
• Your contact details: name, address and best contact phone number.

Warranty Conditions Should any warranty claim be made and attended to by a BAIACHI
authorised Service Agent and that in the opinion of the Service Agent or BAIACHI, the
problem was from faulty installation or use of the products in conjunction with products of
another manufacturer or from some other cause other than a manufacturing defect of the
goods for which BAIACHI is responsible.

BAIACHI reserves the right to charge a service fee for each service staff attending the
Owner’s premises where products have been installed.
As part of BAIACHI’s commitment to continuous improvement, BAIACHI reserves the right to make changes to its Products at any time.

BAIACHI requires adequate access to products, fittings and fixtures to undertake warranty
repairs. BAIACHI will not be responsible for any consequential damage or costs where
adequate access to product fitting & fixtures is not accessible. Consequential Loss To the extent permitted by law, BAIACHI will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any consequential loss of any kind caused by any defect in the product or components.
• The BAIACHI’s obligations under warranty are limited to the repair or replacement of any
products which are defective through faulty workmanship or materials at BAIACHI’s option.
• BAIACHI will not be liable for any consequential damage or costs where products do not
have adequate accessibility.

Warranty Exclusions
1. Failure to provide proof of purchase or equivalent document.
2. If:
• Products are not installed by a licensed plumber.
• Products are not installed in accordance with the manufacturer’s installation instructions.
• Products are not installed to relevant National Standards and State Regulations.
• Water pressures and or temperatures that exceed stated limitations as per the products
installation instructions. Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa
maximum water supply pressure at any outlet other than a fire service outlet within a building
for new installations.
• Isolation stop taps are not fitted as stated on manufacturer’s installation instructions.
• Fitting of non-approved products such as aerators or flow regulators, and other devices,
e.g. Water filters.
• Products used for incorrect applications, non-potable water etc.
• Damage as a result of obstructions due to inadequate flushing of system before use and
problems caused by water supply (including silt, corrosion and excess water pressure).
• Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or
shower heads etc.
• Damage to finishes by adhesives, sealants etc.
• Damage to finishes which arise from installation or post installation use. • Failure to follow
manufacturers care and cleaning instructions.
• The warranty work is limited to the pre-approved scope of work. Additional work will require
authorisation from BAIACHI Australia.
NOTE: It is the installer/consumers responsibility to ensure:
• Product is not damaged prior to installation.
• They are happy with their purchase.
• The product has all of its components.
• Required maintenance is performed.

Warranty Period Subject to the warranty exclusions, BAIACHI warrants that the below
products which are provided for any consumers who use the products manufactured by
BAIACHI in any residential home will be free from defects of materials or workmanship for
the periods specified below (with each of the below periods commencing on the date of
purchase or, for new buildings, the date of handover). Note: These warranty periods apply
only to products purchased after 1st Jan 2025
Warranty Period Subject to the warranty exclusions, BAIACHI warrants that the below
products which are provided for any consumers who use the products manufactured by
BAIACHI in any residential home will be free from defects of materials or workmanship for
the periods specified below (with each of the below periods commencing on the date of
purchase or, for new buildings, the date of handover). Note: These warranty periods apply
only to products purchased after 1st Jan 2022.

RESIDENTIAL WARRANTY
All Mixers
• 5 years Ceramic disk cartridges – parts only.
• 2 years replacement products or parts
• 1 year for pull out hoses & spray head unit

Shower Arm/Head/Rail and Combo Shower/Bidet
• 2 years replacement of product or parts only.

Stainless Steel Sinks
• 10 years replacement only

Granite Sinks
• 5 years replacement only

Toilets Suits
• 10 years warranty on Ceramics
• 1 year on replacement parts & products on internal valves-parts only
• 1 year replacement parts and product on seat, button, assembly, hinges & other parts only

PVC Laundry Tub/Vanities
• 7 years replacement products or parts

MDF Vanities/Mirror Cabinets
• 1 year replacement products or parts only

Plywood Timber Vanities
• 5 years replacement products or parts only

Ceramic Basins
•10 years replacement product only.

LED mirrors and Frameless Mirrors
• 5 years replacement products or parts only
• 2 years electrical replacement products or parts only

Free Standing Baths/Spa
• 5 years replacement product
• 1 year pump/ Jet/ parts replacement products or parts only

Shower Screens
• 5 years Glass replacement parts only

• 2 Years hardware replacement parts only
Shut of Valves and Connectors
• 2 years replacement parts only

Floor/basin/bath drain/Bottle trap waste
• 5 years replacement products or parts only

COMMERCIAL WARRANTY
All Mixers
• 2 years Ceramic disk cartridges – parts only.
• 1 year replacement products or parts only
• NIL - Pull out hoses, Spray heads

Shower Arm/Head/Rail and Combo Shower/Bidet
• 1 year replacement products or parts only.

Ceramic Basins
•1 year replacement product only.

Stainless Steel/Granite Sinks
• 1 Years replacement warranty

Laundry Tub/Vanities/ Mirror Cabinets
• 1 year replacement products or parts

Toilets Suites
• 1 year replacement of products and part only.
• 1 year on replacement parts & products on internal valves-parts only
• 1 year replacement on toilet seat.

Shower Screens
• 1 year replacement of products and part only.
Coloured Finishes
• 1 year replacement parts only
Nonelectric and electric bidet
•NIL

Free Standing Baths
• 1 year replacement of products and part only.

Shut of Valves
• 2 years replacement parts only

Warranty not transferable and only applicable to the original purchaser and only valid
from the purchase date