Warranty
Every Baiachi product comes with a warranty against manufacturing defects, with up to 25 years on tapware. This page explains how long each product is covered, what the warranty includes, how to keep it valid and how to make a claim.
Questions about a product's warranty? Call us on 02 9742 1834 or email sales@renolink.com.au.
Baiachi warranty by product
These periods apply to Baiachi products bought on or after 1 October 2025 and installed in a home. Every period starts from your purchase date. If a covered product is faulty, we'll replace the part or the whole product.
Tapware
| Product | Warranty |
|---|---|
| Mixer structure | 25 years |
| Ceramic disc cartridges | 25 years |
| Chrome and PVD finishes | 5 years |
| Electroplated finishes | 2 years |
| Accessories and spare parts | 1 year |
Showers
| Product | Warranty |
|---|---|
| Shower heads and arms (structure) | 25 years |
| Shower rails (structure) | 25 years |
| Hand pieces (structure) | 2 years |
| Flexible hoses | 1 year |
Shower and bath screens
| Product | Warranty |
|---|---|
| Glass panels | 15 years |
| Strips, accessories and spare parts | 1 year |
Toilets
| Product | Warranty |
|---|---|
| Toilet pans (vitreous china) | 20 years |
| In-wall cisterns: tanks and frames | 5 years |
| In-wall cisterns: valves | 3 years |
| Flush button plates | 2 years |
| Seats, smart toilet seats, bidet sprayers, accessories and spare parts | 2 years |
Vanities
| Product | Warranty |
|---|---|
| Plywood cabinets | 15 years |
| PVC cabinets | 10 years |
| MDF cabinets | 5 years |
| Handles, hinges, legs and drawer runners | 2 years |
| Vanity tops: ceramic, poly-marble and stone | 20 years |
Vanity cabinet cover doesn't include door and drawer adjustments, or damage from water leaks or burst hoses.
Basins and mirrors
| Product | Warranty |
|---|---|
| Basins: ceramic, concrete and stainless steel | 5 years |
| Mirrors: bevel edge, pencil edge, framed and LED | 5 years |
| Basin and mirror accessories and spare parts | 1 year |
Baths
| Product | Warranty |
|---|---|
| Acrylic bath (shell) | 15 years |
| Spa pump and controls | 2 years |
Kitchen and laundry sinks
| Product | Warranty |
|---|---|
| Stainless steel sinks and laundry tubs | 15 years |
| Granite sinks | 7 years |
| Fire clay ceramic sinks | 5 years |
| PVD coloured sinks | 3 years |
| Accessories and spare parts | 1 year |
Wastes and accessories
| Product | Warranty |
|---|---|
| Bottle traps | 15 years |
| Floor wastes | 15 years |
| Plug wastes | 5 years |
| Accessory structure and finishes | 5 years |
Doors
| Product | Warranty |
|---|---|
| External doors | 5 years |
Commercial jobs
Baiachi products installed in commercial buildings, like offices, cafés and hotels, have a 1 year warranty. Homes and retirement villages have the full periods above.
Bought before 1 October 2025?
Your original warranty terms still apply. Call us on 02 9742 1834 and we'll check them for you.
ACL and IKON tapware
ACL and IKON products come with ACL's own warranty, which applies to products bought on or after 1 July 2025 and installed in a home. Labour is only included where it's listed.
| Product | Warranty |
|---|---|
| IKON mixers | 20 years ceramic disc cartridges, 7 years product and parts, 2 years labour |
| P & P Plus mixers | 20 years ceramic disc cartridges (parts only), 5 years product and parts, 1 year labour |
| P & P mixers | 10 years ceramic disc cartridges, 3 years product and parts, 1 year labour |
| Pull-out hoses and spray heads | 1 year |
| Tapware | 7 years product and parts, 1 year labour |
| Outlets, showers and accessories | 7 years product and parts |
| Basins | 7 years |
| Granite sinks | 20 years |
| Other sinks | 25 years |
| Laundry tubs and cabinets | 10 years |
| Toilets | 15 years ceramics, 1 year parts and internal valves |
| Heated towel rails | 5 years |
| Wastes and traps | 5 years |
| Spare parts | 1 year |
ACL commercial installs have shorter periods. Call us and we'll check the right one for your job. Full terms: ACL warranty terms and conditions.
Warranties for the other brands we stock
Each brand's own warranty applies to its products. You'll find the brand on the product page.
What the warranty doesn't cover
- Normal wear and tear, misuse or accidental damage
- Damage that happens during installation
- Products not installed by a licensed plumber or tradesperson, or not installed to the instructions and Australian standards
- Water damage to vanity cabinets. Most cabinets are water resistant, so any spills, condensation or leaks need drying straight away. PVC cabinets are waterproof.
- Damage from poor ventilation or excess moisture
- Scratches or damage from abrasive cleaning, adhesives, sealants or harsh chemicals
- Water pressure or temperature above the limits in the installation instructions
- Products used outdoors or for the wrong job
- Jumper valves, o-rings, washers and aerator inserts
- Claims without proof of purchase
Keep your warranty valid
1. Check everything within 24 hours
Open every box when it arrives and check for damage, missing parts and the right size. If something's wrong, email us within 24 hours, before anything is installed. Once a product is installed, we can't accept a claim for damage, a missing part or the wrong size.
2. Use a licensed plumber
Have your products installed by a licensed plumber or tradesperson, following the installation instructions and Australian standards. Water supply pressure should stay at or below 500kPa (AS/NZS 3500.1). Fit isolation stop taps where the instructions ask for them, and test your tapware before the walls are waterproofed and tiled.
3. Keep your invoice
Save your order confirmation or invoice. Building a new home? Keep your handover documents too.
4. Look after it the right way
Each product has its own care instructions, so keep them handy and follow them. As a guide, clean with warm soapy water and a soft cloth, and skip harsh chemicals, citrus cleaners, vinegar and acetone. Wipe up any water on a vanity cabinet straight away, and clean or replace the aerators on your taps and shower heads at least every 18 months.
How to make a claim
Get in touch as soon as you notice a problem. Email us at sales@renolink.com.au with:
- Photos or a short video of the problem
- Your order number or invoice
- A short description of what's happening
- Handover documents, if the product was installed in a new home
We'll reply within 24 to 48 hours during business hours. Please hold on to the product until we've sent you instructions, so we can identify it and sort out your claim quickly.
This applies to every brand we stock, including ACL and IKON. Contact us first and we'll look after your claim.
Who pays for freight
If an item is faulty, damaged in transit or incorrect, we'll cover the freight. If you change your mind about an item, the return freight is up to you.
Need a hand?
Call us on 02 9742 1834, email sales@renolink.com.au, or visit the showroom at 3/7 Roberts Rd, Greenacre NSW 2190. We're open Monday to Friday 8am to 4pm, and Saturday 9am to 1pm.
This is a summary of our warranty terms. Your rights under the Australian Consumer Law apply in addition to this warranty.
