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RENOLINK WARRANTY TERMS AND CONDITIONS

Should any warranty claim be made and attended to by a RENOLINK authorised Service Agent and that in the opinion of the Service Agent
or RENOLINK, the problem was from faulty installation or use of the products in conjunction with products of another manufacturer or
from some other cause other than a manufacturing defect of the goods for which RENOLINK is responsible. RENOLINK reserves the right to
charge a service fee for each service staff attending the Owner’s premises where products have been installed.
As part of RENOLINK commitment to continuous improvement, RENOLINK reserves the right to make changes to its Products at any time.
RENOLINK requires adequate access to products, fittings and fixtures to undertake warranty repairs. RENOLINK will not be responsible for
any consequential damage or costs where adequate access to product fitting & fixtures is not accessible.

Consequential Loss
To the extent permitted by law, RENOLINK will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any
consequential loss of any kind caused by any defect in the product or components.
• The RENOLINK obligations under warranty are limited to the repair or replacement of any products which are defective through faulty
workmanship or materials at RENOLINK option.
• RENOLINK will not be liable for any consequential damage or costs where products do not have adequate accessibility.

 Warranty Exclusions
1. Failure to provide proof of purchase or equivalent document.
2. If:
• Products are not installed by a licensed plumber.
• Products are not installed in accordance with the manufacturer’s installation instructions.
• Products are not installed to relevant National Standards and State Regulations.
• Water pressures and or temperatures that exceed stated limitations as per the products installation instructions. Note: AS/NZS 3500.1-
2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet other than a fire service outlet within a building for
new installations.
• Isolation stop taps are not fitted as stated on manufacturer’s installation instructions.
• Fitting of non-approved products such as aerators or flow regulators, and other devices, e.g., Water filters.
• Products used for incorrect applications, non-potable water etc.
• Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt,
corrosion and excess water pressure).
• Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc.
• Damage to finishes by adhesives, sealants etc.
• Damage to finishes which arise from installation or post installation use.
• Failure to follow manufacturers' care and cleaning instructions.
• The warranty work is limited to the pre-approved scope of work. Additional work will require authorisation from RENOLINK.
NOTE: It is the installer/consumer's responsibility to ensure:
• Product is not damaged prior to installation.
• They are happy with their purchase.
• The product has all its components.
• Required maintenance is performed.

Warranty Period
 1. RENOLINK Warranty Periods: Residential
 #Where under this warranty we repair or replace a product or part, the warranty applicable to the repaired or replaced product or
part runs from the date of original purchase.

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(02) 9742 1834

Mon-Fri: 8am-4pm / Sat: 8am-1pm